Solution Capability · 2.4
Combine AI, document understanding, rules, integration, and workflow to automate processes that include unstructured information and exceptions.
Traditional automation works well when inputs and rules are consistent. Many operational processes include emails, documents, language, incomplete data, judgment, and exceptions that require a more flexible approach.
Operations and shared-services leaders
Finance and document-processing teams
Service, claims, quality and compliance teams
Automation centers of excellence
Application and integration owners
Assess the end-to-end process and classify work by rule, judgment, exception, and risk.
Design document, extraction, validation, decision, integration, and human review steps.
Automate stable steps first and preserve transparent exception handling.
Integrate with systems of record and approval workflows.
Test business rules, data quality, edge cases, and operational recovery.
Measure throughput, exception rates, quality, and user effort.
Invoice and document processing.
Claims or request intake.
Email and attachment classification.
Quality and compliance workflow support.
Order, case, and service process automation.
Power Automate, Power Apps, Azure AI services, Copilot Studio, Azure AI Foundry.
SharePoint, Microsoft 365, Salesforce, ERP, and finance.
Databases, APIs, file systems, and Ignatiuz accelerators.
Security & Governance
Automation includes validation, approval, segregation of duties, access control, audit trails, exception queues, recovery procedures, and human review where decisions have material impact.
A readiness workshop is the fastest way to find out if this is the right starting point.
