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What are the system requirements for using HelpDesk add-in?
The Office 365 HelpDesk add-in is designed to work efficiently with SharePoint 2013, SharePoint 2016 and SharePoint Online (Office 365).
How can I install HelpDesk add-in on SharePoint online?
You can get the add-in from Office app store. You need to be logged in to SharePoint Online site as an admin. To view the step by step instructions for installing the add-in, please review the user manual at https://ignatiuz.com/products/HelpDesk-User-Manual.pdf.
How can I install HelpDesk add-in on SharePoint server?
- You can install HelpDesk add-in by adding the add-in from app store.
- Go to site content add an add-in and select add-in and install.
Why we need to use HelpDesk add-in?
HelpDesk (SharePoint Add-ins) system keeps tracks of every support request within an organization.
What are the user roles available?
- Administrator
- User
What privileges does the administrator have?
- Administrator can add users with predefined role.
- Administrator can add categories & assign the user to particular category.
- Administrator can only view all the tickets on dashboard which are submitted/assign to user.
Can more than one person be administrator?
Yes, there can be more than one administrator in the system.
What privileges does the user have?
Once user login to system, user can raised the ticket & can resolve the tickets which are submitted by other users.
Can more than one categories assigned to same user?
Yes
How can user identify which role is assign to itself?
When administrator adds the category, the particular user is assigned to the category & user will notify through mail with category name
How can I resolve ticket?
Administrator assign users category wise in system, only those users can resolve/closed the tickets.
How can user identify which tickets are assign to user or submitted by user?
On users dashboard “Submitted by & Assigned to” default filter is given.
Can user modify the ticket details after submission?
Yes
How can we remove the app from office 365?
To remove the app from the site please follow the below steps:
- Login to sharepoint using Administrator account
- Click on setting icon
- Go to contents
- Locate HelpDesk app
- Click the 3 dots on HelpDesk app – a popup will appear
- Click on three dots appearing on the pop-up
- A remove option will appear click on remove and the app will get removed successfully.
What are the system requirements for using IT Change Management add-in?
The Office 365 IT Change Management add-in is designed to work efficiently with SharePoint 2013, SharePoint 2016 and SharePoint Online (Office 365).
How can I install IT Change Management add-in on SharePoint online?
You can get the add-in from Office app store. You need to be logged in to SharePoint Online site as an admin. To view the step by step instructions for installing the add-in, please review the user manual at https://www.ignatiuz.com/products/IT-Change-Managemnet-User-Manual.pdf.
How can I install Office 365 IT Change Management add-in on SharePoint server?
You can install Office 365 IT Change Management add-in by adding the add-in from app store.
Go to site content add an add-in and select add-in and install.
What are the user roles available?
- Administrator
- System Engineer
- User
What privileges does the administrator have?
An administrator can
- View Dashboard
- Assigned User role
- Add Systems
- Add Status
- Add Project
- Add Outage type
What privileges does the System Engineering have?
An System engineer can
- View Dashboard
- View User role
- View Users
- View Projects
- Add new Events
What privileges does the user have?
A user can
- View Dashboard
- View Projects
Who all can create an events?
Only System engineers can created the events that will be notified to the assigned person.
Who can download the app?
Only the administrator can download the app from app store on SharePoint.
Do we need to be an administrator to view all the IT Change Management of the organization?
Yes, administrator can view all the IT Change Management of an organization.
Can more than one person be administrator?
Yes, there can be more than one administrator in the system.
How can we remove the app from office 365?
To remove the app from the site please follow the below steps:
- Login to sharepoint using Administrator account
- Click on setting icon
- Go to contents
- Locate IT Change Management app
- Click the 3 dots on office 365 app – a pop-up will appear
- Click on three dots appearing on the pop-up
- A remove option will appear click on remove and the app will get removed successfully.
What are the system requirements for using Timesheet Pro 365?
The Timesheet Pro 365 is designed to work efficiently with SharePoint 2013, SharePoint 2016 and SharePoint Online (Office 365).
How can I install Timesheet Pro 365 on SharePoint online?
You can download it from the Office App Store. Ensure you are logged in to the SharePoint Online site as an admin. For detailed, step-by-step installation instructions, please refer to the user manual available at http://ignatiuz.com/products/Timesheet-User-Manual.pdf.
What are the user roles available?
- Administrator
- Manager
- Employee
What privileges does the administrator have?
An administrator can add users, assigned role to user, add Projects and tasks.
What privileges does a manager have?
- Manager can add user as employee
- Manager can assign role to user (Manager or Employee role)
- Manager can approve/rejects timesheet submitted by employee.
- Manager can add projects
- Manager can add projects tasks.
- Manager can have access to report.
What privileges does an employee have?
- Employee can fill new timesheet, save or submit timesheet.
- Employee can add project tasks.
- Employee can see view timesheet submitted by him.
- Employee can have access to report.
How can I assign a SharePoint user as manager or employee?
If you are an administrator of the Timesheet Pro 365 add-in, then you can assign a SharePoint user as a manager by using “User Role” from the left navigation or you can assign a SharePoint user as an employee by using the “User” link from the left navigation.
How can I assign a SharePoint user as manager or employee?
If your role is administrator or manager, then you can add/link existing user as employee to a manager by using “User” link given in left navigation. Here you can select employee and select manager.
How can I change manager of an existing employee?
If your role is administrator or manager, then you can change manager of an existing employee by using “User” link given in left navigation.
Can an administrator be a Manager?
Yes, an administrator may be a manager.
Can I modify a rejected timesheet?
Yes, a rejected timesheet can be modified by submitter.
How can we remove the app from office 365?
To remove the app from the site please follow the below steps:
- Login to SharePoint using the Administrator account
- Click on the setting icon
- Go to contents
- Locate Timesheet Pro 365
- Click the 3 dots on Timesheet Pro 365 – a popup will appear
- Click on three dots appearing on the pop-up
- A remove option will appear click on remove and the app will get removed successfully.
How many managers can approve the timesheet for the employees?
Only one manager can approve the timesheet of the employee, if there is more than one manager then in that case the last manager which is assigned to the employee will get the authority for approval.
How managers be notified if employee submits a timesheet?
An email notification is sent to manager.
How can I install the Timesheet Pro 365 on the SharePoint server?
You can install Timesheet Pro 365 add-in by going on Site contents.
- Click on “Add lists, libraries and other apps” option.
- And search for Timesheet Pro 365 and click on “App details”.
- You will get redirected to a new page where the “Add IT” button will be visible.
- Click the button and add the add-in.
Who all can create the timesheet?
- Employee and a manager who is also an employee of another manager can create their timesheet.
- Admin can also create its own timesheet but for this admin should have its manager for approving and rejecting the timesheet.
Who can download the app?
Only the administrator can download the app from app store on SharePoint.
Who all can create the User roles in Timesheet?
- Only administrator of the Timesheet can create the User Roles for the application.
- So it’s very important that Timesheet is used with at least one Administrator.
- If Administrator is deleted then its cannot be retrieved again and the hierarchy of the site gets disturbed.
Who all can see the employee reports?
- The associated manager of the employee can see the employee report.
- The administrator of the add-in can also see all the employee reports.
Can more than one person be administrator?
Yes, there can be more than administrator in the system.
Do we need to be an administrator to view all the timesheets for the organization?
Yes, administrator can view all the timesheet of an organization.
How can we delete the task or project of the system?
- To delete the task and Project from the application user first needs to delete all timesheet consisting the same task and projects you want to delete. once all the timesheet is deleted then only the task and project can get deleted from the application.
- Also if all the timesheet are approved then first you have to reject all the timesheet and then delete the timesheet in order to delete the task or project.
- As all the associated task and project once used in the timesheet cannot be deleted.
If you found the email address null?
- Login with Admin user.
- Go to “Admin” section.
- Click to “Sharepoint” present under “Admin center”.
- Click on “User Profile” present in the left navigation.
- Click on Manage User Profile.
- Search for the desired user.
- Edit the profile.
- Check if the work email Id is present or not.
- If the user Id is not present please add the ID.
- Go to User Profile
- Edit profile
- You will find an option as “People I follow”
- Just check that option and save the profile.
How to update the version of the app?
To update the App version
- Login to your SharePoint site.
- Open the site where SharePoint add-ins are installed and navigate to Site Contents.
- Find the SharePoint add-ins which need to be updated. Ex. “ Timesheet Pro 365 ”.
- Hover on the app and click on the 3 dots to get the options
- Click on the Details option.
- The message and “Get It” button will appear if the new version of the app is available.
- Click on the “Get It” button.
- Now a pop-up will appear for confirmation, click on “Trust It” button in the pop-up.
- Wait for sometime to update the app. It might take few mins to update.
- Wait a few moments and refresh the page. You will see that the App is updated.
What are the system requirements for using HelpDesk add-in?
The Office 365 HelpDesk add-in is designed to work efficiently with SharePoint 2013, SharePoint 2016 and SharePoint Online (Office 365).
How can I install HelpDesk add-in on SharePoint online?
You can get the add-in from Office app store. You need to be logged in to SharePoint Online site as an admin. To view the step by step instructions for installing the add-in, please review the user manual at https://ignatiuz.com/products/HelpDesk-User-Manual.pdf.
How can I install HelpDesk add-in on SharePoint server?
- You can install HelpDesk add-in by adding the add-in from app store.
- Go to site content add an add-in and select add-in and install.
Why we need to use HelpDesk add-in?
HelpDesk (SharePoint Add-ins) system keeps tracks of every support request within an organization.
What are the user roles available?
- Administrator
- User
What privileges does the administrator have?
- Administrator can add users with predefined role.
- Administrator can add categories & assign the user to particular category.
- Administrator can only view all the tickets on dashboard which are submitted/assign to user.
Can more than one person be administrator?
Yes, there can be more than one administrator in the system.
What privileges does the user have?
Once user login to system, user can raised the ticket & can resolve the tickets which are submitted by other users.
Can more than one categories assigned to same user?
Yes
How can user identify which role is assign to itself?
When administrator adds the category, the particular user is assigned to the category & user will notify through mail with category name
How can I resolve ticket?
Administrator assign users category wise in system, only those users can resolve/closed the tickets.
How can user identify which tickets are assign to user or submitted by user?
On users dashboard “Submitted by & Assigned to” default filter is given.
Can user modify the ticket details after submission?
Yes
How can we remove the app from office 365?
To remove the app from the site please follow the below steps:
- Login to sharepoint using Administrator account
- Click on setting icon
- Go to contents
- Locate HelpDesk app
- Click the 3 dots on HelpDesk app – a popup will appear
- Click on three dots appearing on the pop-up
- A remove option will appear click on remove and the app will get removed successfully.
What are the system requirements for using IT Change Management add-in?
The Office 365 IT Change Management add-in is designed to work efficiently with SharePoint 2013, SharePoint 2016 and SharePoint Online (Office 365).
How can I install IT Change Management add-in on SharePoint online?
You can get the add-in from Office app store. You need to be logged in to SharePoint Online site as an admin. To view the step by step instructions for installing the add-in, please review the user manual at https://www.ignatiuz.com/products/IT-Change-Managemnet-User-Manual.pdf.
How can I install Office 365 IT Change Management add-in on SharePoint server?
You can install Office 365 IT Change Management add-in by adding the add-in from app store.
Go to site content add an add-in and select add-in and install.
What are the user roles available?
- Administrator
- System Engineer
- User
What privileges does the administrator have?
An administrator can
- View Dashboard
- Assigned User role
- Add Systems
- Add Status
- Add Project
- Add Outage type
What privileges does the System Engineering have?
An System engineer can
- View Dashboard
- View User role
- View Users
- View Projects
- Add new Events
What privileges does the user have?
A user can
- View Dashboard
- View Projects
Who all can create an events?
Only System engineers can created the events that will be notified to the assigned person.
Who can download the app?
Only the administrator can download the app from app store on SharePoint.
Do we need to be an administrator to view all the IT Change Management of the organization?
Yes, administrator can view all the IT Change Management of an organization.
Can more than one person be administrator?
Yes, there can be more than one administrator in the system.
How can we remove the app from office 365?
To remove the app from the site please follow the below steps:
- Login to sharepoint using Administrator account
- Click on setting icon
- Go to contents
- Locate IT Change Management app
- Click the 3 dots on office 365 app – a pop-up will appear
- Click on three dots appearing on the pop-up
- A remove option will appear click on remove and the app will get removed successfully.